Exchange & Return

1. Can I return or exchange my product?
We have a 30-day return or exchange policy, which means you have 30 days after receiving your item to request a return or exchange. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it.
To start a return or exchange, you can contact us at info@pazomaracing.com. We will help you solve the problem quickly.

2. Can I get a refund after returning my product?
For sure, you can. Although, you must follow some precautionary instructions to ensure a safe return to authorities. The first step is to contact our customer service department or shoot an email at info@pazomaracing.com.

3. Do I have to pay for the shipping of my return/exchange item?
Yes, buyers are responsible for all shipping costs if they wish to return or exchange their original, unopened product(s). It is recommended that you send your package with tracking included We will not take responsibility for lost returns.

4. How should I return my parcel and apply for a refund?
If you want a refund without any quality dissatisfaction, mention this to our customer service team either on-call or via email. In addition, you will have to send photos of your order item's package so that we are sure that the item's packing is in its factory condition and untouched. You will be provided with a returning facility address and a return authorization number. Shipping charges are to be paid by the consumer. All this has to be settled within 30 days of the purchase.

5. What is meant by "original factory condition"?
Packing that has NOT been opened, touched, tampered with.
The item has NOT been worn, altered, washed, bleached, dyed, installed, or conditioned.
Altered, abused, or improperly installed/maintained items will void the warranty and are not returnable.

6. How long will it take before I receive my refund?
To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 3 business days applied to the original mode of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If it is our fault, we will bear the cost.

8. Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Delivery issues:
The customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
If the shipping company delivered to the wrong address, we will either refund your amount or re-send the parcel again according to your choice.
Orders seized by customs should be cleared by the buyer.

10. Return Shipping :
To return your product, you should mail your product to:
Contact Name: Jianming Zheng
Address: No.17, Xijiu Street, Jinshazhou,
Baiyun District, Guangzhou, Guangdong, China
Zip Code: 510165
Mobile: (+86) 139-2230-2001